k. katrina chen. Jul 13, 2021. Does anyone tried calling USCIS schedule infopass lately? Will appreciate if anyone did this recently!! Marrige based 485 pd Jan 2021, fringer print received June 2021. And I have to leave the States on 8/1 so need the expedited I131 badly. Called uscis yesterday and tie 2 will call back within 72 hours.3. Use EMMA over calling. From what I have seen, anything an agent over the phone can be answered through a live agent on EMMA (USCIS chat service). The difference is that on the phone you have to wait about 1.5 hours to connect to an agent, while you only need about 10 minutes to connect to one on EMMA.1. Local Field Office Persons with case-specific inquiries who have tried using the online tools and have not been able to attain the information they are looking for may call the USCIS Contact Center at 1-800-375-5283 (TTY: 1-800-767-1833).Emma, e-Request, and other online tools are available 24/7 to applicants, including those needing to reschedule an appointment or interview. Customers and representatives can also call the USCIS Contact Center at any time. In many situations, Emma will route to a live agent during business hours if it cannot assist.I started by typing "live chat". Suspicious_Local_731 • 1 yr. ago. Did you just keep trying and going through all the same prompts until someone answered? appysm • 1 yr. ago. Yes, until it connected to agent. Suspicious_Local_731 • 1 yr. ago. 5:30 pm (CST) worked!Dec 5, 2022 · Emma and live web chat Emma is the USCIS Virtual Assistant. Emma can immediately respond to non-case-specific questions about immigration services and benefits, guide users through the USCIS website, and connect you to a live agent through web chat for more in-depth topics and questions. VDOMDHTMLtml> 10 Clicks to Reach a Live Agent at USCIS | #shorts #uscis #immigration #usvisa - YouTube Here’s how to escape from Emma, the pesky USCIS …Nov 1, 2022 · About. This video provides you a quick walkthrough of connecting to a USCIS live agent in the Emma chat option along with tips to get the most information. 1. Senior_Leave_1594 • 10 mo. ago. Call the uscis customer service number 800-375-5283. After the automated statement say “infopass” when they ask how can we help you. Or you can chat with them via Emma. For this, go to uscis.gov, the chat box will appear if not, search for “Emma live agent”. Once it appears, type in “infopass ...To ask for the current location of your Green card file from Emma’s agent, follow these steps: Visit uscis.gov and click the top right “Ask Emma” button to start chatting with Emma’s agent. Once the chat box is open, type “representative“. When you see the list of options, click “case status“. Click “connect to live chat ...The easiest way I've been connected to an agent is by typing "expedite". After getting the same message numerous times, "expedite" seems to immediately put me in queue to speak to an agent. Can't say if that works for everyone but it certainly worked for me a few times.Case-specific Questions. If you have a question about your case, you may use our convenient online tools.If you have tried our tools and still need help, you may …If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at [email protected]. If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at [email protected]. Updated 04/30/2013.Here’s how to escape from Emma, the pesky USCIS virtual assistant, and chat with a live agent at USCIS about your immigration case:I recorded a video about t...How to connect to live agent via Emma? I used to just type "live agent" and then "case status" and it would connect me to live agent. But today when I type "live agent" it says "Please see this page for a list of all of the ways you can contact USCIS. For general customer service, we suggest using our website first." If it’s been more than 60 days since USCIS received your RFE try to chat with a live agent on Emma and ask them to file a service request for you. A bunch of agents will just answer with copy-paste BS, so repeat the same thing until you stumble upon one who can do it for you. I have not received anything yet from them, but I remember through ...The agent also said that we can go off the local FO time for NBC but this is usually longer than what it takes for NBC. When pressed on where to find I-485 processing time for NBC the agent’s response was “There is no listed time frame for the I-485, at the National Benefits Center. As I mentioned, it can generally take 3 to 6 months from ...12/02/2015 WASHINGTON —U.S. Citizenship and Immigration Services launched a virtual assistant named "Emma" today on uscis.gov, allowing applicants to quickly find accurate information. She answers questions in plain English and navigates users to relevant USCIS web pages.All Case Processing. k. kings wifey. Jun 8, 2021. Rudest live agent on Emma🥺. I just went off live chat with an agent and had the worst experience😭 my i765 has been pending for 251 days already and I tried expediting. she bluntly and rudely told me she can’t do anything about it because my husband has income to pay bills.Emma, our online virtual assistant, answers questions in English and Spanish, and guides you through our website.If Emma cannot answer your question, she may connect you to live chat with an agent. Automated Help—Our new speech-enabled phone system answers general questions 24 hours a day.Dial 800-375-5283 (TTY 800-767-1833) and ask your question in English or Spanish.Best. Add a Comment. mattsantos26 • 23 days ago. Call USCIS at the 1 (800)375-5283 phone number. Say "Infopass" and you will be able to speak to someone. Tell them you have a pending expedite request and that you haven't gotten a response back regarding it.Emma won't connect to agent anymore. It used to be that typing in "live chat" or "agent" would actually connect to a human but recently I haven't been able to connect and the chat just responds with. In order to find someone who can help you, please select the topic for the information that you are looking for.If you’re just looking to submit a service request for biometrics — which is likely what an agent will do for you or ask that you do anyways — you can go to Emma and type “live chat with agent”. I submitted a service request for biometrics in Houston today as well. They are meant to respond in 30 days but the response could be that ... Only count the case that the status is changed on last day 2023-10-19 Eastern Time. Last Updated is the time when crawler's last successful run. You can scroll down to check the crawler status. If you want to know I-485 movement on current day, please check Hourly Update . If you want to check the daily snapshot in the past, click Snapshot ...16-May-2019 ... Emma to provide more ways to assist people who want to live, work, or study in the U.S. Chat with Emma now – go to uscis. gov (English) or uscis ...How to connect to live agent via Emma? I used to just type "live agent" and then "case status" and it would connect me to live agent. But today when I type "live agent" it says "Please see this page for a list of all of the ways you can contact USCIS. For general customer service, we suggest using our website first." 25-Jan-2021: EAD /AP renewal TExt message for case received. 30-Jan-2021: EAD /AP renewal Receipts received. 15-Mar-2021: AOS Approved - Card Production Sent. 20-Mar-2021: Card Received in Mailbox. 15-Dec-2022: Removal of Conditions Filed (i-829) 03-Mar-2023 Mandamus filed in Federal court for ROC adjudication.Basically my I765 application was approved and I have received my EAD card. However, somehow my case status says that my card was returned to USCIS, and I want USCIS to know I have received the card! The contact phone number I can find (800-375-5283) was using this wired automated voice system and ultimately lead to sending me their web …If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at [email protected]. If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at [email protected]. Updated 04/30/2013.To support and provide interactive assistance to online customers, USCIS launched Emma and Live Chat as the latest customer-friendly innovation from USCIS.Emma is an Intelligent Virtual Assistant (IVA). Live Chat is anonline customer service software with live call center ... All Tier 1 USCIS Live Chat agents are trained in scripts, which ave ...To support and provide interactive assistance to online customers, USCIS launched Emma and Live Chat as the latest customer-friendly innovation from USCIS.Emma is an Intelligent Virtual Assistant (IVA). Live Chat is anonline customer service software with live call center ... All Tier 1 USCIS Live Chat agents are trained in scripts, which ave ...Jun 30, 2022 · Press 1 – to call USCIS and get a form. Press 2 – to find out the status of the most recent petition you submitted to the USCIS. If you want the answer to the question, press 2 as well. Press 3 – To notify USCIS of the change of address. Press 4 – To find the closest USCIS local office or application facility. I am able to get to chat with a live agent, however when I reply in the chat, many times I get the "Please try again later, this service is currently down." message. After I try to resend my reply, sometimes it will work, but it takes a while. I was not able to get too far, because of the replying delay the agents think I'm not online anymore ...Download our free civics study app at Google Play or the App Store. Search “USCIS civics test” and make sure USCIS is the developer. Naturalization Eligibility Tool. Check your eligibility and file your N-400. Citizenship Resource Center. N-400 Early Filing Calculator. Practice Civics Test. Mobile and Desktop version.Jan 5, 2022. Processing center for receipt number starts from IOE. My case’s priority date is 28th january, 2020 and my receipt number’s first three letters are IOE. What could be my case’s processing center ? My lawyer says that Potomat service center is processing my case. But I had chat with live agent on emma and the agent said that ...Best. Add a Comment. mattsantos26 • 23 days ago. Call USCIS at the 1 (800)375-5283 phone number. Say "Infopass" and you will be able to speak to someone. Tell them you have a pending expedite request and that you haven't gotten a response back regarding it.25-May-2022 ... ... live representative if the case inquiry is complicated enough. It ... Emma questions” and the USCIS Contact Center “conducted 852,000 live chats.Just spoke to an agent, type infopass three times then type live agent then click on the link to get to live agent. However, have your receipt no, first and last name, email and mailing address, phone number ready to easily copy and paste.The agent will ask for all these including the reason for calling. Reply.Call the USCIS’s Contact Center at 1-800-375-5283, or; Use the “Ask Emma” chat feature on the USCIS website, at uscis.gov. You can access this tool by clicking on the “Ask Emma” icon on the top right of the page. In order to complete your request, you must have a receipt number.Call the USCIS Contact Center at 1-800-375-5283 (TTY 800-767-1833) Use the online USCIS Contact Center to submit a question or schedule an appointment. What to Expect When Contacting USCIS Customer Service? When contacting USCIS customer service, be prepared to provide your receipt number, full name, and date of birth for your …Go to the USCIS website and chat with Emma (robot) · Type “live agent for receipt number' · Choose case status · Choose to connect to live chat · Choose – I don't ...1. Local Field Office Persons with case-specific inquiries who have tried using the online tools and have not been able to attain the information they are looking for may call the USCIS Contact Center at 1-800-375-5283 (TTY: 1-800-767-1833).One more example to get USCIS Receipt number from Emma Chat. Initial OPT delivered on 02/11. I got the receipt number from Emma. You can try to find out yours via Emma. Try messaging Emma with sentences like “chat with live agent” until you see the following message. It might take a few tries. Then click Case Status.USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain personally identifiable information (PII). Attachment.How to chat with Emma and Live Agent. 1 / 2. 1) Ask Emma a question 2) Respond with “That didn’t answer my question” or “representative” 3) Have your receipt number ready 4) Make sure your specific with your question. …Its a menu so I chose “case status”. It puts you into queue if there’s less than 51 people ahead of you. If not you’re going to have to keep repeating this process until there’s an opening. I tried for live chat while also trying to get through on the phone that way I’m in both queues. I got lucky and live chat queue came up first.Emma agents. Emma is literally the biggest joke to exist, I've learned it the hard way, a little too far into my immigration journey. Hopefully those who have recently started their journeys can learn from my 2 cents to stay away from it unless you absolutely need it. NEVER trust anything they tell you - Literally, one agent told me my I130 was ...2. Type "live agent" when opening Emma Chat on USCIS. 3. Wait and type your Receipt number. 4. Copy and paste answers time 😂 I waited around 10 minutes/each chat box, they will give us a number. chatted with 3 live agents. A live agent told me that "during the process, case will tranfer to different offices very often.2. Type "live agent" when opening Emma Chat on USCIS. 3. Wait and type your Receipt number. 4. Copy and paste answers time 😂 I waited around 10 minutes/each chat box, they will give us a number. chatted with 3 live agents. A live agent told me that "during the process, case will tranfer to different offices very often.All Case Processing. k. kings wifey. Jun 8, 2021. Rudest live agent on Emma🥺. I just went off live chat with an agent and had the worst experience😭 my i765 has been pending for 251 days already and I tried expediting. she bluntly and rudely told me she can’t do anything about it because my husband has income to pay bills.M. Martin M Jul 18, 2022. i kept typing live chat to agent. the last link provided at the end of the list after several tries is Connect Live Chat. click on that and it will lead you to the live chat. when it asked what you wanted to talk about i type expedite request, else it didn’t work for me. most people would agree calling is much better. A.I think we've all been there: Stuck for hours at the USCIS website explaining to Emma bot what my issue is about, just to be pointed out to automatic replies...VisaJourney.com recommends that if any member or user knows directly of someone involved in fraudulent or illegal activity, that they report such activity directly to the Department of Homeland Security, Immigration and Customs Enforcement. You can contact ICE via email at [email protected] or you can telephone ICE at 1-866-347-2423.online or linked to your account. A USCIS Contact Center representative will review your message. 2. Ask Emma: You can also ask Emma , USCIS’ online virtual assistant, for help. If she cannot answer your questions, she may connect you to a live chat representative to assist with moreIf it’s been more than 60 days since USCIS received your RFE try to chat with a live agent on Emma and ask them to file a service request for you. A bunch of agents will just answer with copy-paste BS, so repeat the same thing until you stumble upon one who can do it for you. I have not received anything yet from them, but I remember through ... @uscis Emma is not just a friendly face; she’s our virtual assistant who provides a "Live Chat" option, can help answer your questions, and may connect you with a live agent if it seems like you need to visit an office.It took me 16 years of various visas, but today I finally became an American citizen! 385. 58. r/USCIS. Join. • 1 mo. ago. TO GOD BE THE GLORY! NO MORE LIVING IN THE DARK WITH FEAR, STRESS AND ANXIETY 😭. 144.7.7K views, 225 likes, 6 loves, 7 comments, 32 shares, Facebook Watch Videos from U.S. Citizenship and Immigration Services: USCIS customers are asking Emma, our interactive virtual assistant, more... Emma won't connect to agent anymore. It used to be that typing in "live chat" or "agent" would actually connect to a human but recently I haven't been able to connect and the chat just responds with. In order to find someone who can help you, please select the topic for the information that you are looking for.USCIS Live Chat – Tier 1 . Live Chat is a new electronic avenue of communication for customers who wish to speak directly with USCIS to obtain general and limited casespecific information. The information - collected from Emma is passed to the Tier 1 CSR along with the complete IVA transcript.Tier 1 Jun 15, 2023 · 6 Steps to Talk with a Live Agent at USCIS on the Phone | #shorts Schedule a Consultation ️ https://bovinolawgroup.setmore.comHere is how to call USCIS and ... online or linked to your account. A USCIS Contact Center representative will review your message. 2. Ask Emma: You can also ask Emma , USCIS’ online virtual assistant, for help. If she cannot answer your questions, she may connect you to a live chat representative to assist with moreTo ask for the current location of your Green card file from Emma’s agent, follow these steps: Visit uscis.gov and click the top right “Ask Emma” button to start chatting with Emma’s agent. Once the chat box is open, type “representative“. When you see the list of options, click “case status“. Click “connect to live chat ...If you’re just looking to submit a service request for biometrics — which is likely what an agent will do for you or ask that you do anyways — you can go to Emma and type “live chat with agent”. I submitted a service request for biometrics in Houston today as well. They are meant to respond in 30 days but the response could be that ...1. Senior_Leave_1594 • 10 mo. ago. Call the uscis customer service number 800-375-5283. After the automated statement say “infopass” when they ask how can we help you. Or you can chat with them via Emma. For this, go to uscis.gov, the chat box will appear if not, search for “Emma live agent”. Once it appears, type in “infopass ...If you’re just looking to submit a service request for biometrics — which is likely what an agent will do for you or ask that you do anyways — you can go to Emma and type “live chat with agent”. I submitted a service request for biometrics in Houston today as well. They are meant to respond in 30 days but the response could be that ...Skip the call and use the "Live Chat" feature that Emma our virtual assistant provides. Emma enables you to reach live assistance Monday through Friday from 8 a.m. to 8 p.m. ET in certain instances if Emma cannot answer the question.2. Type "live agent" when opening Emma Chat on USCIS. 3. Wait and type your Receipt number. 4. Copy and paste answers time 😂 I waited around 10 minutes/each chat box, they will give us a number. chatted with 3 live agents. A live agent told me that "during the process, case will tranfer to different offices very often.I was able to connect few months ago, but now, it’s almost impossible to get Emma to connect to live agent. Seems like they have limited the queue to 50 people. Try again and again until Emma connects you to the agent. Keywords like Infopass, live chat, live agent helps. 8am seems good time as they usually don’t have many people in the …Thanks for the tip! I tried getting on live chat through Emma but every time it says “connecting to live agent”, after about 5-6 minutes, ... U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to …Emma chat live agent | Lawfully. All Case Processing. T. Temika Nekisha shepherd Byrne 🇬🇾. 5m. Emma chat live agent. Two live agents through Emma chat is saying my I-485 greencard interview was waived is that information accurate or they say that to everyone? ADVERTISEMENT. G.I called USCIS today and was able to get in line for a representative after saying “I want to schedule and infopass” but the wait time was 54 minutes. At the same time I also started a chat on Emma and got through to a representative using live chat>green card> receipt number>my main question within like 5 mins So, I decided last week to ask Emma /live agent if there were any way to expedite our case or, go home and finish processing there. (so many others go through the process already at home)... So get this. This was the conversation : Agent: An expedite request will actually put your case on pause until a decision to accept or deny is reached.Keep submitting "Live agent". It worked for me after a few times. For me it worked after the 4th time. 4. misscloud8 • 1 yr. ago. Type “live agent” or “info pass”. 2. fchl1 • 1 yr. ago. Thanks.Your questions. Type "live agent" when opening Emma Chat on USCIS. Type "Live agent" till it is showed you a list of options. Choose "Green Card" and hopefully you have your number for waiting time. Wait and type your Receipt number. Copy and paste answers time 😂. I waited around 10 minutes/each chat box. 🎯 chatted with 3 live agents.Emma, e-Request, and other online tools are available 24/7 to applicants, including those needing to reschedule an appointment or interview. Customers and representatives can also call the USCIS Contact Center at any time. In many situations, Emma will route to a live agent during business hours if it cannot assist.Empty_Tumbleweed4525 • 1 yr. ago. The live agent that I talked to via Emma yesterday told me that my case has been moved to Columbus Field Office in Ohio as of 8/8/2022. I …Hi folks, does anyone know if the address of the service center written on the NOA1 is the service center that is handling your i130 petition? After…01-Sept-2016 ... Our Interactive Virtual Assistant (IVA) “Emma” is available in English at USCIS.gov and in Spanish on USCIS.gov/es. Emma is not a live agent but ...To ask for the current location of your Green card file from Emma’s agent, follow these steps: Visit uscis.gov and click the top right “Ask Emma” button to start chatting with Emma’s agent. Once the chat box is open, type “representative“. When you see the list of options, click “case status“. Click “connect to live chat ...Go on the chat and type “live agent” I believe Emma will send a list (pick GC) and from there you will talk to a live agent. Have your receipt # ready. Wow this is super quick. Congratulations. Try Emma again! You’ll likely …Go to USCIS r/USCIS • by ... "Live agent "if you chat with Emma.(after click in "case status" ),"infopass" if you call 0800 Reply More-Beginning9836 ... When should you call USCIS? How to Reach a Live Agent with USCIS? The USCIS Immigration Process is a lengthy and complicated subject, and you may want to get some help from the USCIS itself. They offer many ways to contact them, but one of them is by calling them directly at 1-800-375-5283. How the USCIS Customer Service WorksOn Monday-Friday between 8am-8pm just call USCIS and say info pass. You'll get to speak to a live agent; you'll have to wait for some time. But if you are not the petitioner, you won't get any info on your I-130, but they'll respond to the others.Chat with USCIS live Agent. Today I had chance to chat with Emma live agent and though to share here. EB2-PD : 06/2013. Downgraded from EB2-EB3 : 10/27/2020. Got EAD+AP Combo with EB3 I485 [LIN xxxx xxxx]: 12/2021. Interfile I485J for EB3->EB2 : 04/01/2022. Skip the call and use the "Live Chat" feature that Emma our virtual assistant provides. Emma enables you to reach live assistance Monday through Friday from 8 a.m. to 8 p.m. ET in certain instances if Emma cannot answer the question.I tried calling the customer service number several times, but they just direct me to the USCIS website or chat k @uros yes😩🥺 @sath I went on Emma live chat and texted “agent” then it directed me straight to a live agent. she asked me a few questions and she told me she will send a service request for a call back from a tier 2 officer. she was really …
Go on the chat and type “live agent” I believe Emma will send a list (pick GC) and from there you will talk to a live agent. Have your receipt # ready. Wow this is super quick. Congratulations. Try Emma again! You’ll likely …. Zillow sequim wa
Sep 26, 2023 · At a Glance: To speak to a live person at USCIS, call their toll-free phone number, 1-800-375-5283. The USCIS Contact Center operates on a two-tier model, with Customer Service Representatives (CSRs) and Immigration Service Officers (ISOs) handling different types of inquiries. CSRs can assist with basic queries and technical difficulties ... Aug 6, 2012 · 08/06/2012. The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday – Friday, 8 a.m. – 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. Call the USCIS Contact Center toll-free at 1-800-375-5283. Last Reviewed/Updated: 02/21/2017. Was this page ... How to connect to live agent via Emma? I used to just type "live agent" and then "case status" and it would connect me to live agent. But today when I type "live agent" it says "Please see this page for a list of all of the ways you can contact USCIS. For general customer service, we suggest using our website first."Jun 7, 2023 · @uscis Emma is not just a friendly face; she’s our virtual assistant who provides a "Live Chat" option, can help answer your questions, and may connect you with a live agent if it seems like you need to visit an office. Chat with USCIS live Agent. Today I had chance to chat with Emma live agent and though to share here. EB2-PD : 06/2013. Downgraded from EB2-EB3 : 10/27/2020. Got EAD+AP Combo with EB3 I485 [LIN xxxx xxxx]: 12/2021. Interfile I485J for EB3->EB2 : 04/01/2022.In general, you have to wait 30-60 minutes to talk via chat with an agent. I think if you type "agent" in the Emma chat you will get a live person. Type something like "live agent" or "live chat". She'll then ask you the category of thing you want to talk about, and once you've clicked the options and given your receipt number you may be put in ...You will then be connected to a live agent and when asked what you want, tell them you want to expedite and explain in detail why. I think they can only take 1000 characters or words in your expedite request, so make it count. It’d possible, type out what you want to say before the call and just paste it on the chat.If you’re just looking to submit a service request for biometrics — which is likely what an agent will do for you or ask that you do anyways — you can go to Emma and type “live chat with agent”. I submitted a service request for biometrics in Houston today as well. They are meant to respond in 30 days but the response could be that ...Call the USCIS Contact Center at 1-800-375-5283 (TTY 800-767-1833) Use the online USCIS Contact Center to submit a question or schedule an appointment. What to Expect When Contacting USCIS Customer Service? When contacting USCIS customer service, be prepared to provide your receipt number, full name, and date of birth for your …USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain personally identifiable information (PII). Attachment.Best. Add a Comment. mattsantos26 • 23 days ago. Call USCIS at the 1 (800)375-5283 phone number. Say "Infopass" and you will be able to speak to someone. Tell them you have a pending expedite request and that you haven't gotten a response back regarding it.Emma, e-Request, and other online tools are available 24/7 to applicants, including those needing to reschedule an appointment or interview. Customers and representatives can also call the USCIS Contact Center at any time. In many situations, Emma will route to a live agent during business hours if it cannot assist. 16-Nov-2015 ... New tool — dubbed Emma — will answer immigration questions with an interface that mimics chatting with a live person.Apr 13, 2018 · Meet Emma, Our Virtual Assistant. Meet “Emma,” a computer-generated virtual assistant who can answer your questions and even take you to the right spot on our website. Emma is named for Emma Lazarus, who wrote the poem inscribed at the base of the Statue of Liberty about helping immigrants. If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at [email protected]. If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at [email protected]. Updated 04/30/2013.Dec 5, 2022 · Emma and live web chat Emma is the USCIS Virtual Assistant. Emma can immediately respond to non-case-specific questions about immigration services and benefits, guide users through the USCIS website, and connect you to a live agent through web chat for more in-depth topics and questions. I called USCIS today and was able to get in line for a representative after saying “I want to schedule and infopass” but the wait time was 54 minutes. At the same time I also started a chat on Emma and got through to a representative using live chat>green card> receipt number>my main question within like 5 mins.